Emergency

Out of Hours Emergency for The Flat Company & Saltouns

Follow the instructions below for the type of emergency you are experiencing. If you can’t get through to any of the trades listed, leave your contact details and wait for them to call back. If you don't hear back from any of the trades within 60 minutes, call 0131 240 3333 and you’ll be put through to one of our directors who'll try and help. Be aware that each of the directors will be called in turn until someone answers, so it may take a few minutes.

Gas Leak.
If you smell gas, call Gas Emergency Services immediately on 08000 111 999 (24 hrs). Open the windows and doors. Turn off the gas mains tap which is usually found on the meter. Leave the property and do not switch on or off any electrical appliances including light switches and sockets.

Electrical Fault
Check that the circuit breakers/fuses have not tripped on the fuse box.
Check that there hasn’t been a general power cut in your area - see if your neighbours have been affected. If they also have no power – call Scottish Power Energy Networks on free on 105 or 0800 092 9290 or 0330 1010 222 (24 hrs) for more information.
If the fuses are fine and there is no general power cut, contact any of the following trades. Let them know you are a tenant of The Flat Company or Saltouns

Energy Engineers - 07864 151881

TNC Electrics – 07919542029

Aspect Joinery (All Trades) – 07711922256

Heating & Hot Water
Check your boiler pilot light is on.
If you have a combi boiler, check that the pressure is set between 1 and 2. If you don't know how to top up the pressure, a step by step guide can be found on YouTube or the manufacturers website.

If you still can’t get your boiler to work, contact any of the following trades. Let them know you are a tenant of The Flat Company or Saltouns

Peter Paterson - 07815 528588

Energy Engineers - 07864 151881

Aspect Joinery (All Trades) – 07711922256

Water Leaks
If you have water coming into your property from above it is most likely to be from your roof or from one of the properties above. Don’t forget that leaks often travel down multiple floors.
Roof leaks – capture as much water as you can using a bucket and contact the office on the next business day to report the problem.
Neighbour leaks – speak to them and ask them to switch of their water stop cock. They will need to contact a plumber. If they are not in, leave a note with your contact details and call the Environmental Health Department on 0131 529 3030 or 0131 200 2000.
If you have a leak within your property, contact any of the trades below. Let them know you are a tenant of The Flat Company or Saltouns

Peter Paterson - 07815 528588

Energy Engineers - 07864 151881

Aspect Joinery (All Trades) – 07711922256

Scott Bowie Roofing – 07946645154

SMP Roofing – 07809401148

W&S Christie roofing – 0131 554 2833

Locked Out
If you have locked yourself out or lost your keys, contact any of the trades below. We won’t cover the cost (we will if the lock is faulty), but they are reliable and charge fair rates for callouts.

Lockstar Lock & Key - 07900 225 039 or 0131 258 0909

Red Circle – 07759 422566