An emergency is when the incident is dangerous, life-threatening or may result in personal injury or serious deterioration of the property.
If your situation doesn’t fall into this definition, please click on the 'Report a Non Emergency Fault' link below. We’ll pick it up and deal with it as soon as the office is open.
The Flat Company - Report a Non Emergency Fault
Saltouns - Report a Non Emergency Fault
Report an Emergency Fault
If your situation qualifies as an emergency as stated above, please follow the instructions below.
If you can’t get through to any of the trades listed, leave your contact details and wait for them to call back. Don't forget to say that you are a tenant of The Flat Company or Saltouns to the trades person.
1. Gas Leak.
If you smell gas, call Gas Emergency Services immediately on 08000 111 999 (24 hrs). Open the windows and doors. Turn off the gas mains tap which is usually found on the meter. Leave the property and do not switch on or off any electrical appliances including light switches and sockets.
2. Electrical Fault
Check that the circuit breakers/fuses have not tripped on the fuse box.
Check that there hasn’t been a general power cut in your area - see if your neighbours have been affected. If they also have no power – call Scottish Power Energy Networks on free on 105 or 0800 092 9290 or 0330 1010 222 (24 hrs) for more information.
If the fuses are fine and there is no general power cut, contact any of the following trades. Let them know you are a tenant of The Flat Company or Saltouns
UK Response (All Trades) - 0800 043 0247
TNC Electrics – 07919 542029
Aspect Joinery (All Trades) – 07711 922256
3. Heating & Hot Water
Check your boiler pilot light is on.
If you have a combi boiler, check that the pressure is set between 1 and 2. If you don't know how to top up the pressure, a step by step guide can be found on YouTube or the manufacturers website.
If you still can’t get your boiler to work, contact any of the following trades. Let them know you are a tenant of The Flat Company or Saltouns
The Plumber 24/7 - 07768 760728
Peter Paterson - 07815 528588
Aspect Joinery (All Trades) – 07711 922256
UK Response (All Trades) - 0800 043 0247
4. Blocked loo
Drainage Solutions - 07525 129973
JT Plumbing Services - 07900 652442
The Plumber 24/7 - 07768 760728
Peter Paterson - 07815 528588
Aspect Joinery (All Trades) – 07711 922256
UK Response (All Trades) - 0800 043 0247
5. Water Leaks
If you have water coming into your property from above, it is most likely to be from your roof or a property above you. Don’t forget that leaks often travel down multiple floors.
Roof Leak – capture as much water as you can using a bucket and contact a roofer from the list below.
Nationwide Roofing – 0800 6696070
Scott Bowie Roofing – 07946 645154
SMP Roofing – 07809 401148
Leak from property above – speak to the occupiers and ask them to switch off their water stop cock. They will need to contact a plumber. If they are not in, leave a note with your contact details and call the Environmental Health Department on 0131 529 3030 or 0131 200 2000.
Leak from within your property - If you have a leak within your property, turn off the water stopcock (if you know where it is) and contact any of the trades below. Let them know you are a tenant of The Flat Company or Saltouns
The Plumber 24/7 - 07768 760728
JT Plumbing Services - 07900 652442
Peter Paterson - 07815 528588
Aspect Joinery (All Trades) – 07711 922256
6. Glazing
If you have an emergency glazing issue please contact the glazer below. They are unlikely to be able to repair the glass out of normal office hours, but they will be able to secure the property with boarding and then return during office hours to complete the job.
Nationwide Glazing – 0800 6696070
7. Locked Out
If you have locked yourself out or lost your keys, contact any of the trades below. We won’t cover the cost (we will if the lock is faulty), but they are reliable and charge fair rates for call outs.
Lockstar Lock & Key - 07900 225 039 or 0131 258 0909
Red Circle – 07759 422566
UK Response (All Trades) - 0800 043 0247
8. No Response from a Trades Person
If you can’t get through to any of the trades listed, leave your contact details and wait for them to call back.
If you don't hear back from any of the trades within 60 minutes, call 0131 385 1177 and you’ll be put through to one of our directors who'll try and help.
Be aware that each of the directors will be called in turn until someone answers, so it may take a few minutes. Please try the trades numbers above BEFORE you call this number.